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Who is responsible for delivery and setup of
the castle? |
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We deliver, set up and dismantle
our castles free of charge as part of our complete service to
you. |
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How long do you need to set up and take-down a castle? |
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Approximately 20 minutes,
depending on the unit booked and access to the location. |
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When are your castles
available? |
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Our castles are available for hire
seven days a week, all year round including public holidays. |
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When do you deliver? |
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We deliver from 7.30am and during
busy summer periods we deliver on a geographical round basis.
However, we try to be flexible as possible so please ask at the
time of booking if you need a specific time slot. We do of course
give precise times if the hire is booked for an indoor venue, such
as in community centres, halls or if the hire is for a school fete
or fund-raising event. |
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Can I hire a castle
overnight? |
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All our castles can be hired
overnight for an additional price. A damage/cleaning deposit which
will be refunded providing that the inflatable and equipment is in
a satisfactory condition upon collection. This only applies to
secure gardens, and you must accept full responsibility for the
inflatable and equipment. |
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How late can I leave it
to book? |
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During the summer months we are
very busy, particularly at weekends and public holidays, so you
are advised to book early to avoid disappointment. However, we
will accept bookings as late as the same day, so it’s always worth
a phone call if you do make a last minute decision. |
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How and when do I make
payment? |
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Although we do not require a
deposit, a cash payment is required on delivery and set up of the
castle. |
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Are your castles clean? |
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Yes, they are vacuumed and cleaned
with an antibacterial solution after every hire. |
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How much room
do we need to erect a castle? |
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The minimum space required to
allow for the inflation tube and air blower at the back together
can be found by clicking on more info on each individual castle or
inflatable picture on our castles page here. Any overhanging
trees and prickly bushes need to be pruned back. |
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Does the
castle have to be set up on grass only? |
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No. Although it is preferable to
anchor the castle into a grass lawn, castles can be set up on
concrete surfaces. Castles can not be set up on stony or rocky
surfaces. We do need to be informed if the jumping castle is
to be erected on a surface that does not allow for pegs to be used
(eg: asphalt, paving). |
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Are there any special
requirements? |
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Castles cannot be set up near
power lines, over hanging trees or sharp objects. An electrical
power socket must be supplied to power the electric inflating
blower that must run at all times. |
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Do you supply safety
instructions? |
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Yes, we provide detailed safety
instructions with every hire. |
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What if
there are steps to get to the set area? |
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If there are steps you will need
to notify us when making the booking as the castles may weigh
between 100kg and 200kg and it is difficult to push up and down
steps. If there are 0-5 steps there needs to be someone on site
that can help the driver with the jumping castle. If there
are more steps this needs to be discussed when making the booking.
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Does someone need to supervise the operation of the jumping
castle? |
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Yes. For the safety of the
children who will use the jumping castle, A responsible adult over
18 years of age must supervise the jumping castle at all times.
There will be training given in the operating instructions for the
jumping castle on the day of the hire. |
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What safety
features do your castles offer? |
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Unlike many other castles on the
market that have open front or sides, Disney castles offer full
safety meshing which makes it almost impossible for your child to
fall out. They also have a correctly designed entrance way to
ensure a safe entry or exit. Firm anchoring eliminates the risk of
a castle tipping over. The castles have been carefully constructed
to meet and exceed the criteria set by the American Society for
Testing and Materials (ASTM). |
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What about insurance? |
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We carry a 10 million dollar
Public liability Insurance. Public liability insurance which cover
accidents which were our fault, such as equipment failure or
failing to install a unit properly. You are responsible for the
supervision. Please let us know if you require a copy of our
certificate of currency. |
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What if I
want to hire a castle in public area? |
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When hiring a castle in a public
place, it must be supervised by one of our staff at an hourly
rate. (Min 4 hours) It is a condition of Public Liability.
Generators are available should there be no power supply. |
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What is the maximum number of children allowed on the castle at
one time? |
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We recommend a maximum of 8-10
children on the medium jump style jumping castles and a maximum of
10-12 children on the club and combo style jumping castles. |
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What happens when
it's windy or rains? |
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As our castles are anchored firmly
they can operate on a breezy day, however if the winds are too
strong we may be forced to cancel your hire (although this only
happens on rare occasions). All of our castles come with a
permanent cover to protect the user from both sun and rain. In the
event of strong winds or rain, we reserve the right to cancel the
booking if we feel safety will be compromised. We also warn that
rain can still enter the castle if blown in by the wind and this
may make the jumping surface slippery. If this happens, we suggest
an indoor game until the rain shower passes, then once the rain
passes hand each child a towel and they can have fun drying off
the castle surface ( the kids usually find this part of the fun!)
before continuing jumping. |
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What
happens if we damage the jumping castle? |
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If the damage is considered by us
to be malicious then you will be liable for the full cost of
repairs, transport costs associated with the repairs and the loss
of business costs while the castle is repaired. We strongly
suggest that you check the jumping castle before the delivery
person leaves, and note any problems. |
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Is there
anything else I need to be aware of ? |
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Streamers, poppers, silly string,
face paint, chewing gum, food and drink MUST be kept away from the
jumping castle at all times. If this has occurred and the jumping
castle has been damaged it will be consider malicious and you will
be liable for the full cost of repairs, transport costs associated
with the repairs and the loss of business costs while the castle
is repaired. |
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